**Frequently Asked Questions

Summoraft Co. LLC**

Ordering

How do I place an order?

Choose your product, customize it if needed, add it to your cart, and complete checkout. Once submitted, you will receive an order confirmation email.

Can I change or cancel my order after placing it?

If the order has not entered production, we may be able to adjust it. Personalized items begin processing quickly, so contact us immediately at support@summoraft.com. Once production starts, changes or cancellations are no longer possible.

Do you offer personalization?

Yes. Many bracelets include custom engraving options such as names, initials, and personal messages. Enter your customization on the product page before checkout.

Shipping

Where do you ship from?

We fulfill orders from multiple warehouses across the world. Your order is shipped from the facility closest to your location for faster delivery times.

Do you ship internationally?

Yes. Summoraft Co. LLC ships worldwide. No matter where you live, we deliver to your region through the nearest fulfillment center.

How long does shipping take?

Delivery times vary depending on your country.
Typical timelines are:

• United States: 5 to 7 business days

• Canada: 5 to 10 business days

• United Kingdom: 5 to 10 business days

• Australia: 7 to 12 business days

• Europe and International: 7 to 14 business days

Personalized items may require an additional 2 to 5 business days before shipping.

How do I track my order?

When your order ships, you will receive an email with your tracking number. Tracking updates within 24 to 48 hours once the carrier scans the package.

Products and Quality

What materials do you use?

Our bracelets are crafted with durable metals, premium finishes, and high-quality leather or braided materials. Every product is inspected before shipment.

Are message cards included?

Yes. Each bracelet includes its own message card designed to elevate the gifting experience.

Will the engraving fade?

No. Our engravings are done with precision equipment meant for long lasting daily wear.

Returns and Guarantee

What is your return policy?

Because our items are personalized, we are unable to accept returns once production begins. However, your satisfaction is our top priority.

What if my item arrives damaged or incorrect?

Contact us at support@summoraft.com with your order number and photos. We will fix or replace the item promptly.

Do you offer a guarantee?

Yes. We offer a 30 Day 100 Percent Happiness Guarantee. If there is any issue, our support team will make it right.

Payments

What payment methods do you accept?

We accept all major credit cards as well as Shop Pay, Apple Pay, Google Pay, and other secure payment methods.

Is my payment information secure?

Yes. Our checkout uses secure, encrypted technology to protect your data.

Contact

How can I reach customer support?

You can contact us anytime at support@summoraft.com. Our team responds quickly and is here to help with anything you need.