Terms and Services
TERMS OF SERVICE
Returns, Refunds & Final Sale Items
RETURNS, REFUNDS & FINAL SALE ITEMS
Returns, refunds, and cancellations are governed by our published Return & Refund Policy, which is the controlling document. In summary: engraved, personalized, customized, and made-to-order items are final sale once production begins and are not eligible for return, exchange, or refund, except in cases of verified manufacturing defect or shipping damage reported within the timeframe stated in the Return & Refund Policy. Orders may be cancelled for a full refund before production begins. Non-customized merchandise may be eligible for return within the window and under the conditions stated in the Return & Refund Policy.
Because personalized products are manufactured specifically for each customer order, they cannot be restocked or resold. Customers are responsible for reviewing product descriptions, sizing information, engraving details, shipping information, and address information prior to purchase.
If your item arrives defective or damaged, please contact help@summoraft.com as soon as possible, and in any event within three (3) days of delivery, with supporting photographs and order information. Verified defects will be remedied by replacement, repair, or refund, as appropriate to the issue.
Once a shipment is marked delivered by the carrier, responsibility for the parcel transfers to the customer, to the extent permitted by applicable consumer protection law in your jurisdiction.
YOUR STATUTORY RIGHTS
Nothing in this section limits any non-waivable statutory rights you may have as a consumer under the laws of your jurisdiction, including (without limitation) rights under the Australian Consumer Law, the United Kingdom Consumer Rights Act 2015, and applicable European Union consumer protection regulations. Where this section conflicts with any such non-waivable statutory right, the statutory right prevails.
CONTACT
Summoraft LLC | help@summoraft.com | +1 (424) 408-0588 | www.summoraft.com