Return & Refund Policy

SUMMORAFT — RETURN & REFUND POLICY

Custom & Personalized Orders. Effective immediately.

OVERVIEW

Most Summoraft products are personalized and made to order, engraved and assembled specifically for each customer. Because of their custom nature, these items are Final Sale. Please read this policy carefully and review all order details before completing your purchase. This policy is intended to follow standard industry practice and applicable consumer law.

FINAL SALE ON PERSONALIZED ITEMS

All engraved, personalized, and made-to-order products are Final Sale and cannot be returned, exchanged, or refunded, except in the case of a verified manufacturing defect or damage upon arrival reported within the timeframe below. Final Sale applies to situations such as:

  • Changing your mind after placing an order
  • Finding a lower price elsewhere
  • An incorrect size selected at checkout
  • Personal dissatisfaction with layout, spacing, or font when engraved as submitted

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS (3-DAY REPORTING PERIOD)

Please inspect your order as soon as it arrives. Any manufacturing defect, damage, or incorrect item must be reported within 3 days of delivery. Requests received after 3 days may not be eligible for review, as personalized items are Final Sale.

To report an issue, email help@summoraft.com with:

  • Your order number
  • Clear photos of the item and the issue
  • The original packaging
  • A short description of the issue

Once verified, we provide a free replacement (or a refund where appropriate) at no cost to you, and we cover all shipping, including remote and international destinations. No shipping deduction applies to a verified defect, damage, or incorrect item, because the issue is ours to resolve.

WHAT IS NOT COVERED

Coverage applies to genuine manufacturing defects and shipping damage only. It does not cover damage that occurs after delivery from normal wear, accidental impact, dropping, snagging or pulling, stretching, misuse, improper handling, or exposure to water, moisture, chemicals, perfume, lotion, or cleaning products, including wearing the item while swimming, showering, sleeping, or exercising. Jewelry is delicate and should be handled and stored with care.

ENGRAVING DISCLAIMER

We engrave items exactly as entered at checkout, including spelling, spacing, punctuation, and capitalization. Please review your engraving carefully before ordering. Minor variations in perceived spacing between certain letters (for example "I" and "S") are normal and are not considered defects.

SIZING POLICY

Bracelet measurements are taken end to end when laid flat, not by internal circumference. If the size received matches the size selected at checkout, it is considered correct. Fit preferences based on wrist shape or a different measuring method do not qualify as defects. Our men's bracelets are available only in 19cm, 21cm, and 23cm and cannot be resized or extended.

NON-PERSONALIZED ITEMS

Non-personalized items may be returned within 30 days of delivery if unworn, unused, in original packaging, and with proof of purchase. To start a return, email help@summoraft.com and we will send return instructions. Items sent back without an approved return will not be accepted. Sale items and gift cards cannot be returned.

For a change-of-mind return of a non-personalized item, return shipping is the customer's responsibility, and our actual outbound shipping cost is deducted from the refund (typically $8 to $12, and higher for remote or international destinations such as Hawaii, Alaska, and orders outside the continental United States). Change-of-mind returns from outside the continental United States are handled case by case. This deduction does not apply to defective, damaged, or incorrect items.

DELIVERY CONFIRMATION

Once a shipment is marked "Delivered" by the carrier, responsibility passes to the recipient. We are not liable for loss or theft after delivery. If your package is missing, please check with your building manager or front desk, household members and neighbors, and your local carrier, and contact us so we can open a delivery inquiry on your behalf.

EU AND UK COOLING-OFF PERIOD

Customers in the European Union and United Kingdom have a 14-day right to cancel non-personalized items. Personalized and made-to-order products are exempt from this right, as they are produced to the customer's specifications. This exemption does not affect your rights regarding faulty or misdescribed goods.

REFUNDS

Once an approved return or a verified defect is received and inspected, we will notify you whether the refund or replacement is approved. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, contact us at help@summoraft.com.

CHARGEBACKS & DISPUTES

If you have any issue with your order, please contact us first at help@summoraft.com so we can make it right. Filing a chargeback without contacting us may result in the denial of future orders. For every dispute, we submit full documentation, including the engraving submitted at checkout, order and delivery confirmations, and product photos, so the claim is resolved accurately.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or affects any statutory consumer rights you may have under the laws of your country or state, including rights relating to faulty, defective, or misdescribed goods. Where such rights apply, they are honored in addition to this policy.

CARE

To help your keepsake last, please avoid water, chemicals, and impact, remove it before swimming, showering, sleeping, or exercising, and store it in the pouch or box provided when not worn.

NEED HELP?

Email us at help@summoraft.com and we will be glad to assist.